What changed in July 2026
The previous €150 customs-duty threshold has been progressively reformed. Many consignments that previously moved without customs interaction now require a customs declaration handled by the carrier or a designated intermediary. A flat administrative fee (commonly cited as €3) may appear on your tracking page or carrier invoice. The carrier — not TrackJet — collects this fee on behalf of customs.
What to expect on a shipment from outside the EU
The carrier (DHL, UPS, La Poste, Correos, etc.) typically pre-declares your parcel to the destination-country customs office. You may receive a notification with a payment link before delivery. Hold-ups of 2–10 working days are common during peak periods. Track via TrackJet to see status updates as the carrier publishes them.
Documents that matter
Keep the original purchase invoice (showing seller, item description, price, currency, payment date), the HS / tariff code if the seller provided one, and any carrier reference + tracking number. Customs typically asks for these when a value review is triggered.
Who to contact if your package is held
Customs hold or declaration review is handled by the destination-country customs authority (not the carrier and not TrackJet). The carrier's customer service can usually tell you which office is handling your shipment. For an unresolved hold, contact the customs office directly.