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Terms of Service

v2 ·

Effective: 13 May 2026. Version 1.

1. Acceptance #

By using TrackJet (trackjet.world) you agree to these Terms. If you do not agree, do not use the service.

2. What TrackJet is #

TrackJet is a multi-vertical shipment-intelligence service. It detects a tracking number's format, routes you to the carrier's official tracking surface, and — where licensed carrier feeds, user-authorised inputs (such as forwarded status emails), or TrackJet-managed observations are available — builds a source-labelled, verifiable timeline. Every event is labelled with its source and TrackJet never fabricates carrier events. TrackJet is not the carrier, is not the official system of record for the shipment, and has no influence over the linked carrier sites.

3. What we do and do not do #

We DO: auto-detect tracking-number formats; route to the correct carrier; build source-labelled timelines where licensed feeds or user-authorised sources are available; publish aggregated logistics statistics; let you save shipments (locally in your browser when signed out, or to your account when signed in).

We DO NOT: act as the carrier or the shipment's official system of record; fabricate carrier events; guarantee redirect accuracy (carriers change URLs); provide carrier customer service; accept liability for shipment delivery.

4. Carrier-information accuracy #

We make best efforts to keep carrier URLs current; URLs may change without notice, carriers may have downtime, and some carriers are "B2B-only" with no public tracking page. If a redirect fails, try the carrier's main website directly.

5. Acceptable use #

You agree NOT to use automated scrapers without written permission, NOT to attempt to overload our servers (soft rate limit: 100 requests/minute per IP), and NOT to use TrackJet to facilitate illegal activities.

6. No warranty #

TrackJet is provided "AS IS" without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We disclaim all warranties to the maximum extent permitted by law.

7. Limitation of liability #

To the maximum extent permitted by applicable law:

  • Our liability is limited to direct damages caused by gross negligence or willful misconduct.
  • Indirect, consequential, incidental damages (lost profits, lost data) are excluded.
  • Aggregate liability cap for the free service: EUR 100.
  • Statutory liability under German ProdHaftG and GDPR Art. 82 is unaffected.

8. Intellectual property #

TrackJet brand, logo, source code: © Trackjet by Hablex.de Tracking data and carrier names belong to the respective carriers. User notes saved via "my TrackJet" remain your property.

9. Termination #

We may suspend or terminate access for users violating these Terms.

10. Governing law #

These Terms are governed by the laws of germany. EU residents retain their statutory rights under EU law.

11. Changes #

We may update these Terms. Material changes are announced 30 days in advance via banner on this URL.

12. Contact #

Email [email protected].