Track WestJet Cargo
Enter the 8-digit serial after prefix 838 to reach WestJet Cargo's official tracking.
Track a WestJet Cargo MAWB
Enter your 11-digit MAWB number starting with 838-
About WestJet Cargo tracking
WestJet Cargo is the cargo operation behind a major commercial air carrier headquartered in CA. Like most large airlines, it issues Master Air Waybills under its IATA prefix 838, which is what TrackJet matches when you paste an 11-digit number into the search box on this page.
Most WestJet Cargo air-cargo bookings are tracked through the carrier's own tracking system, which TrackJet links to directly using your MAWB. Status data typically appears 4 to 6 hours after departure as the shipment moves through the airline's handling network. Earlier than that you may see only the booking confirmation.
If your MAWB does not appear in WestJet Cargo's tracking system at all, it is usually because the airline assigns the AWB stock to a forwarder before flight, and the forwarder has not yet notified the carrier. In that case the right next step is to contact your forwarder rather than the airline directly.
Frequently asked questions about WestJet Cargo
- WestJet Cargo issues Master Air Waybills under prefix 838. Any 11-digit MAWB starting with 838- belongs to this carrier (or a partner carrier flying on its AWB stock).
- The MAWB is printed on the air waybill document your forwarder sends you, usually at the top right. It's an 11-digit number formatted as 838-XXXXXXXX. If you only have a tracking confirmation email, the number will be in the body or attachment.
- Most carriers, WestJet Cargo included, refresh tracking 4 to 6 hours after the flight departs. Some milestones (e.g. acceptance, customs clearance) update sooner. If nothing has appeared after 24 hours, contact your forwarder before assuming a problem.
- This usually means WestJet Cargo hasn't received the booking from the forwarder yet, or the AWB was issued under a different airline's prefix as part of a code-share / interline arrangement. Re-check the prefix on the AWB document and contact your forwarder.
- No. The MAWB is the unique identifier the airline uses internally. Without it, WestJet Cargo's tracking system has nothing to look up. If you've lost the number, your forwarder can re-issue it from their booking record.